Training helped a lot but I wish onboarding had more follow-up support
Reflecting back on my experience with the WFHI training and onboarding, I can say the initial sessions were comprehensive and helped me understand the software functionalities and the database feature quite well. The automatic updates didn't pose any problems, which was a relief after training was done. However, when some issues popped up later, I realized I needed help again, and support wasn't as proactive as I had hoped; I had to initiate contact myself. They did provide assistance over the phone once I reached out, but a little follow-up or periodic check-in might have made a difference, especially for learners like me who may forget certain steps. Even though the onboarding flow was clear at the start, a system to refresh users on tricky parts or new updates could prevent confusion down the line. The calling tools and dialer worked fine, but some features could have been better explained during training. Overall, I’m glad I went through the process but would recommend a stronger post-training support mechanism.