Training has its gaps but mostly ok
I found the training and onboarding with WFHI software mostly straightforward, but I did have to figure out quite a bit on my own. The initial modules guided me well through the basics, yet when it came to advanced tools like the calling dialer setup, I had to spend extra time experimenting. It wasn't a dealbreaker though since the documentation was fairly comprehensive, but I wish there were more step-by-step videos covering every feature. On the plus side, the onboarding process itself was neatly structured, helping me start using the database feature quickly. I also appreciated the updates being automatic, which saved me from manual intervention. My one reservation is that while the support team was accessible, often I had to wait a bit longer than expected for detailed advice about specific functions. Altogether, I’d rate it a strong 4 because while I enjoyed the learning curve and the software's capabilities, the occasional need for extra self-navigation and slightly slower support kept me from a perfect score.