Training has clear one-off parts but ongoing feels patchy
From my perspective, the training and onboarding setup has a notable distinction between one-off setup tasks and ongoing learning requirements. The initial configuration, including sign-up, database setup, and dialing tools installation, was handled pretty well and didn't take excessive time. The instructions for these initial steps were clear and concise, which I can appreciate. However, beyond these preliminary stages, the continuous learning and support felt less consistent. Training sessions appeared limited in depth after the basics, making it somewhat challenging to maintain mastery over expanding software features or to troubleshoot on my own as updates rolled out. Telephonic support was available, though the responses sometimes took longer than I expected, which diminished the feeling of comprehensive ongoing assistance. I acknowledge that the automation and regular updates are beneficial, but adjusting to these changes without ongoing tailored training felt difficult. Overall, I would say the verdict is that the initial setup is straightforward and effective, but the ongoing onboarding and support leave room for improvement in ensuring smooth continual use for newer or evolving functions.