Training handled technical glitches well
The training and onboarding generally went smoothly, except for a hiccup when the dialer interface froze during a session. I had to explain the problem to support more than once before the cause became clear — a compatibility issue with my browser that hadn't been flagged earlier. Despite that, the team was patient and provided step-by-step instructions to restart and avoid the issue, which was appreciated. They didn't sugarcoat the fact that some troubleshooting might be required when things go wrong, so I felt prepared. Once past that glitch, the remaining training modules flowed well, covering automatic updates and database navigation with clear examples. The sign-up and payment process was straightforward, with invoices sent promptly. I’m a bit tired of explaining the same bug multiple times, but that’s a minor quibble. Overall, the whole onboarding was effective and showed an understanding that technical bumps happen. The dialer worked as expected after the fix, and the database feature integrated seamlessly into my workflow. I’d recommend the training — just be ready to report issues clearly if something doesn’t work as planned.