4 out of 54 of 5Verified purchaseTraining and onboarding
Training handled technical glitches reasonably well
During training, I encountered an issue where the dialer did not sync properly with the database, causing some initial trouble logging calls. The support team addressed the problem by walking me through a reinstallation of the software and clarifying configuration steps. This resolved the issue without needing to escalate further. However, the process could have been smoother if the software anticipated this bug. Aside from this hiccup, the onboarding flow explained the remote workflow clearly and the training sessions had clear instructions that helped me catch up quickly. Overall, the handling of the technical glitch was effective but left room for improvement in anticipating such failures.