Training handled setbacks quite well
I recently went through your onboarding and training process, and overall, I found it pretty smooth. When something went wrong, like confusion over a particular feature in the calling tool, your support team was quick to step in and clarify things. I appreciated how the automatic updates didn’t disrupt workflow but rather seemed well-integrated, allowing me to keep moving without tech hiccups. The step-by-step training modules were mostly clear, though I did find myself stuck at one part when attempting to integrate the database feature with my existing workflow. It wasn’t immediately intuitive, and I had to spend some extra time figuring it out. That said, your telephonic support did make up for it by guiding me through the process patiently. The invoicing and payment system was straightforward and didn’t throw any surprises my way, which is great. My one small criticism is that the order of onboarding steps could be a bit more logical, especially around using the dialer alongside the database. Overall, you made the initial setup manageable even when things went sideways just a bit, which I think shows good design and support practices. I’m satisfied with the way you handled the quirks I encountered during training.