Training handled problems poorly, long waits were frustrating
During the training, I encountered some technical issues that were not resolved smoothly. At the start, the video paused unexpectedly, and I had to wait several minutes before the session resumed, which threw off my focus. When I reached out for help through the telephonic support, the responses were slow and not very helpful. Also, the way the system dealt with errors during onboarding felt clunky; I had to repeat certain steps multiple times without clear feedback on what went wrong. On the positive side, the training content was relevant, but these disruptions made the experience frustrating and time-consuming. If the training could handle glitches in a more user-friendly way, it would save a lot of users from this annoyance. The main issue was definitely the wait time combined with unhelpful support responses, making it hard to stay engaged throughout.