training handled issues ok but had some gaps
The training sessions were generally helpful in understanding how to use the software and integrate the database features into our workflows. However, when things did go wrong during onboarding, such as the automatic updates affecting our dialer settings unexpectedly, the guidance was a bit lacking or delayed. It felt like the resources provided didn’t cover some edge cases or troubleshooting steps I needed, so I had to rely on support calls to patch over those gaps. On the plus side, the support people were patient and friendly, which made waiting less frustrating. The sign-up and payment procedures were straightforward enough, with invoicing arriving on time. Overall, the system had both advantages and drawbacks—the training helped but wasn’t fully sufficient to cover all the issues we ran into, which slowed down our early progress. With some improvements in how errors during onboarding are managed, this would be a stronger package.