Training handled glitches well, with some extra effort
When I first started the training, I ran into a few issues like trouble logging into the database and errors with the dialer during calls. At first, I felt a bit overwhelmed because I wasn’t sure if it was something on my end or the software. Luckily, the onboarding sessions were very well structured, and when I reached out for help, the team was patient and walked me through troubleshooting steps on a call. It took some effort on my part to stay engaged and ask questions, but that interaction helped me understand the software more deeply. The training didn't just focus on smooth sailing; it prepared me for potential hiccups and actually gave me confidence to fix small problems myself. Automatic updates during this time were seamless, so I didn’t lose any progress. I appreciated how they checked back with me after the training was over to see if I needed further assistance. It felt thoughtful and made the effort worth it. Overall, despite the bumps, the onboarding and training experience worked out well because of good support and clear guidance.