Training handled errors okay but phone support stood out
The training and onboarding process with WFHI overall was a mixed bag for me. Their software and dashboard interface felt pretty good for the basics, but the moment something went wrong during setup, it became harder to fix it on my own. I had several sessions where the training modules didn’t directly address the specific problem I faced when configuring the dialer to work with their database. One thing that really stood out though was how the telephonic support team managed these troubles. Even though the situation was frustrating, the person on the call was patient and kept trying different approaches until we found a workaround. It showed me that while the training might not catch every issue upfront, the direct support could effectively handle things going wrong. That balance mostly worked in my favor but it did add some extra time and effort on my part, which is something to keep in mind if you expect a seamless first attempt. I appreciate the follow-up and detailed assistance that helped me keep going despite the hiccups.