Training handled dialer glitches reasonably well
During the training and onboarding, the way you managed the dialer glitches was quite satisfactory. When the call drop issue appeared, you acknowledged it and provided guidance on troubleshooting steps in a clear and practical manner. That part went well and I felt supported dealing with the problem. However, there were a few times when automatic updates caused unexpected interface changes without prior warning, which disrupted my workflow and caused some confusion. Also, the initial sign-up and payment process were straightforward but felt a bit impersonal with no immediate telephonic support available at that time. So while training handled specific problems efficiently, some aspects of the software updates and customer communication could be improved to make the whole process smoother.