Training had some useful parts, but the wording confused me
The training and onboarding sessions provided some helpful guidance on using the calling tools and managing the database, which I can appreciate. The brief overview of the automatic updates was informative and showed that the software updates itself regularly without user intervention, which is a plus. However, I found the wording in many places to be unclear or inconsistent. Terms and labels didn’t always make sense together, leading to confusion while navigating the platform. This was especially noticeable in the early stages of onboarding. The telephonic support was somewhat okay, but I struggled to get quick clarifications about terminology during my calls, which affected my overall impression. The invoicing and payment process was straightforward, at least, so that part I can acknowledge was fine. In summary, while the training has some useful content, the confusing language holds it back from being more effective for people like me.