Training had some unexpected depth and challenges

Training had some unexpected depth and challenges

Initially, I thought the training and onboarding would be mostly cursory, covering only the basics of the software. What surprised me was the thoroughness of the sessions and practical examples included, which helped clarify the database management and calling tools. Some parts took longer than I anticipated, especially the dialer setup, which was a bit more complex than expected. On balance, the training matched my expectations in thoroughness but differed in pacing. The onboarding flow was smooth, guiding me step-by-step, though a few extra tips or a summarized guide would have been helpful for quicker reference later.