Training had some good parts but mostly it missed the mark
I tried the onboarding and training with hope because I wanted a smooth start, but honestly it didn’t work out for me as I expected. The initial setup was confusing and the guidance felt scattered, so I kept needing to look back at old materials instead of moving ahead confidently. On the bright side, the basics were covered and I could see the potential for those who prefer self-paced learning. However, given my experience, I think I'll probably need help again when I next go through this process or try using the software anew. It feels like the training tries to cover everything but without really sticking to one clear, step-by-step path that any newcomer could follow without struggling. My frustration grew because I kept waiting for explanations that didn’t come, and I was left guessing how to handle some features, especially relating to the dialer and database setup. If you’re the kind who figures things out fast or is ready to ask for support, maybe this would work better, but for me, it was a tedious experience that didn’t meet my needs and left me wondering how to proceed easily next time.