Training had some good parts but lots of waiting too
The onboarding and training process for WFHI software was a bit of a mixed bag. I found some of the training material was good, and it set a useful base for getting started. However, I was surprised by how repetitive a lot of the sessions felt; it seemed like the same basics were explained multiple times without moving forward. That was a bit frustrating because I wanted to learn deeper functionality more quickly. Also, I experienced quite a bit of waiting in between sessions, which broke the learning flow. I think the onboarding could be more streamlined and focused so users do not have to spend extra time on the same content repeatedly. On a positive note, the initial sign-up and invoice process was clear and easy to follow, and I appreciated the prompt emails. Overall, although I was enthusiastic to use the calling tools and database features, the training slowed me down more than expected. I hope future training batches include less repetition and quicker progress through the material so users can start using the software efficiently earlier on.