Training had pros and cons compared to what I used before
Compared to other onboarding programs I've experienced, the WFHI training was both familiar and refreshingly clear in certain areas. The detailed guides on using the dialer and database were helpful. However, some parts felt less interactive than what I'm used to, lacking real-time feedback or live sessions. It did cover all the basics properly and introduced the automatic updates well enough to keep software current without hassle. On the downside, the billing and invoicing walkthroughs were somewhat generic and felt like they assumed prior knowledge. While the telephonic support was available, the way they scheduled sessions wasn’t as flexible as some previous experiences I've had elsewhere. So, while it improved on simplicity and clarity in the software itself, the training’s engagement level could have been better.