Training had nice personal touch but tech glitches were annoying
The onboarding training was generally helpful, with clear explanations and useful demonstrations of how the calling tools and dialer work. I appreciated that the trainers took time to answer questions and provided step-by-step guidance, which eased the initial complexity. However, the software sometimes froze during the sessions, making it frustrating to keep pace. The database feature was demonstrated well but accessing it on my end sometimes had lag issues that disrupted learning. What stood out was the willingness of the support team to follow up after sessions, which I found quite reassuring. On the downside, the invoicing process was a bit confusing at points and the payment gateway occasionally timed out during practice drills. Despite these hiccups, I think the training helped me understand basics, though I'd expect smoother tech performance for an even better experience. Overall, the personal attention made a positive impression, even if the technical problems held it back somewhat.