Training had its ups and downs in responsiveness
The initial training I received from WFHI was not very encouraging due to the slow response from the support team. While they eventually answered my queries about the software setup, the lag in communication affected my schedule. The onboarding materials were okay but not very user-friendly, making it challenging to understand the dialer tools completely on my own. Thankfully, the basics of signing up and the payment process were uncomplicated and well-organized. However, the database feature’s handling wasn’t as smooth during training, leaving me uncertain about how to use it efficiently. I feel the software is capable, but the follow-up to training questions fell short. The automatic updates did not cause issues, so that aspect functioned as expected. Overall, my experience was a mix, but leaning towards dissatisfaction because of the inconsistent responsiveness. They did manage to do the job in a limited way, but I am not sure this kind of support will suffice if I require more detailed assistance or onboarding in the future.