Training had its ups and downs during onboarding
My experience with the training and onboarding process was a mixed bag. On one hand, the initial setup guidance was clear and helped me get started without much hassle, especially the way the software introduced key features step-by-step. That was really helpful when I first began using the dialer and database features in tandem. However, some parts of the training materials felt outdated or didn’t reflect recent changes from automatic updates. For example, I found discrepancies in how the calling tools were described versus how they actually functioned after the latest update. I also ran into issues where some modules crashed or logged me out unexpectedly, forcing a reset mid-session. The support team was reachable by phone, which was a relief, but coordinating a time with them sometimes took longer than expected. Invoicing and payment went smoothly, and signing up was straightforward, which was one of the stronger points of my experience. Overall, I see potential here, but I felt that a couple of technical kinks and slightly stale training content left me with some doubts about consistency.