Training had its ups and downs compared to before
Training with WFHI overall had some good points but also some drawbacks when compared to what I have experienced previously. The good side was that the training modules were detailed and covered the key functionalities adequately, especially the usage of the calling tools and their dialer, which I found quite helpful. On the downside, the onboarding felt less streamlined and took longer than other software I had used before. It was somewhat repetitive in areas that I was already familiar with, which slowed down the process and reduced the efficiency I expected. Also, the support during onboarding wasn’t as proactive or responsive as I hoped for, requiring me to figure out parts of the software myself. On the plus side, automatic updates worked smoothly in the background which was a bonus. Overall, despite the drawbacks, the training did its job but it didn’t impress me as much as previous experiences had, mixing the helpful with the frustrating in equal parts.