Training had its ups and downs, average overall
The onboarding and training process was a mix of helpful and frustrating. At first, there was a lot of repetition in the materials, which made me feel like I was going over the same thing again and again without moving forward. Some parts of the training videos and guides were clear and added value, especially the sections on using the calling tools and setting up databases. But on the other hand, the waiting between sessions was longer than I wanted; I had to pause and wait for support responses or the next training module to be available. This disrupted my flow and momentum during the first week. The automatic updates to software during this time also meant sometimes I had to relearn certain parts since features changed slightly. Telephonic support was polite and tried to help during onboarding but didn't always answer instantly. All in all, I think the product is okay and the training is functional, but the pace and waiting definitely brought down the overall experience for me.