Training had its strengths but some basic expectations were not met
Compared to onboarding systems I’ve tried before, this WFHI training has a decent structure. It walks you through setting up the calling tools and explains the database feature reasonably well. However, I did miss having a more detailed introduction to the dialer’s day-to-day use—this was something I expected given my prior experience elsewhere. The automatic updates were a nice touch, but there wasn’t enough emphasis on how these changes could affect my ongoing workflow, which left me a bit unprepared at times. The telephonic support was friendly but sometimes slow to pick up the specific issues I raised, which meant more calls than I anticipated. The sign-up and payment process was quite clear and reasonably fast, which I appreciated. Overall, it was a mixed experience – some parts like the database integration and invoicing worked smoothly and met my expectations, while others like the depth of training on key tools felt lacking. I think if these missing explanations were added, it would be a much stronger offering.