Training had its pluses and annoying repeats, but i'd do it again
I found the training and onboarding experience somewhat mixed. On the one hand, the modules were well structured and covered a lot of important ground regarding the software, database, and calling tools. The explanations were clear, and updates were timely. However, there was quite a bit of repetition throughout the sessions which sometimes felt redundant—an area for potential improvement. Also, some waiting periods during onboarding tasks stretched the total time longer than I would have preferred. Despite these small frustrations, I would probably choose to go through this process again because the overall benefits and clarity gained outweighed the delays. Telephonic support was available for any questions but took a bit of persistence to get through at times. My takeaway is that while not perfect, the onboarding is solid enough to recommend with some patience.