Training had its moments but left me unsure overall
At the start, I was hopeful because the training outline promised a comprehensive onboarding that would prepare me well for using the software. I expected to finish feeling confident with the calling tools and database features, but what happened was mixed. The lessons covered the basics, and I could grasp the dialer operations reasonably well, which was a positive aspect. However, some parts of the training seemed rushed or unclear, especially when it came to managing updates and navigating the database. Unlike what I anticipated, I did not feel fully prepared to handle all aspects on my own by the end. The automatic update feature seemed helpful yet the explanations about interacting with the software after updates were minimal. I do appreciate the support options available, but relying on extra help was not my initial expectation. Comparing what I thought I’d learn to what was delivered, it was a bit of a letdown. There were good points, but overall, the feeling of complete readiness was missing by the end of the training period.