Training had its highs and lows when it came to finding info
I found the WFHI training to be a bit of a mixed bag really. On one hand, the basic onboarding modules were easy enough to access and follow. The instructions on using the calling tools and the dialer were pretty clear, so I didn’t struggle much there. But on the other hand, sometimes I wanted to dig deeper into database management or understand the impact of automatic updates, and the info wasn’t always easy to find or just felt scattered in different parts of the portal. I ended up jumping around between videos, documents, and support calls a lot. It felt like I had to piece together a puzzle to get the full picture. I guess I appreciate that they cover so much, but sometimes the way the training content is organized could be made simpler. Still, they do provide solid overall guidance if you’re willing to dig a bit to find it.