Looking back, the overall training and onboarding process was a mix of helpful guidance and some mom

Looking back, the overall training and onboarding process was a mix of helpful guidance and some mom

Looking back, the overall training and onboarding process was a mix of helpful guidance and some moments where I had to figure things out by myself. The initial steps, like signing up and understanding the software interface, were well covered with clear instructions. However, when it came to using the database feature alongside the dialer, the training materials didn’t fully explain how these two would work together in a real workflow. I found myself experimenting a lot and consulting support to bridge the gaps. It's clear that the automatic updates sometimes changed things but weren’t always highlighted in the materials, which led to confusion. So while some parts of the onboarding went smoothly, I felt I learned the practical use mostly on my own, which was a bit frustrating but also a learning curve. If they improved the training on workflow integrations, it would be much better overall.