Training had good points but some labels made me pause
Having gone through the training and onboarding with WFHI, I thought most of what was explained about the software, especially the calling tools and database, was straightforward. The flow of sessions helped me understand key workflows and how automatic updates might influence day-to-day operations. However, I noticed some of the wording and labels in the dashboard and invoicing sections didn’t quite fit the usual terminology I’m used to. That created a few moments of uncertainty where I had to double-check what was meant before proceeding. The support during these moments was helpful but it seemed like the labels themselves could be more intuitive to reduce back-and-forths. On the plus side, the overall clarity of training meant I was able to get set up with the dialer and sign-up processes smoothly enough after working through some challenges. So while I appreciated what was clear, the odd confusing phrase or heading was distracting and could be refined.