Training had clear parts but some unclear bits too
The onboarding process had a mix of straightforward explanation and more complex sections that weren't entirely clear. The initial steps of the training used simple language and concepts which helped me get started without major confusion. However, when it came to more advanced features like the dialer integration and automatic database updates, the explanations were a bit abrupt without enough examples or follow-up guidance. Some points required me to repeat sessions or ask support for clarity. On the positive side, the platform's layout made it easy to return to previous lessons and review materials, which was helpful. I didn’t feel overwhelmed, but some parts definitely made me pause and think about whether I was missing details. The personal telephonic support supplemented the training and clarified my doubts efficiently. So, while there was a good balance, I think the training content could benefit from more step-by-step walkthroughs in certain areas. Still, overall, I felt the onboarding helped me get a basic working understanding, which is what I valued most out of the experience.