Training Guide Was Mostly Okay

Training Guide Was Mostly Okay

When I first started with the onboarding and training, I found that a fair amount of the process was self-guided. The initial signup was straightforward, but after that, it was clear that I needed to explore the software features somewhat independently. The training videos covered the basics well, like using the call dialer and managing the database, but nuances around workflow automation were not always thoroughly explained. For example, the integration between the database and calling tools wasn't fully detailed, so I had to figure out a few workarounds on my own during the first week. The onboarding flow itself was user-friendly though, and updates that came automatically usually improved things without interrupting. Telephonic support was available when I hit roadblocks, but I wish there was a bit more proactive guidance in the training materials to reduce reliance on that. Overall, I would say the training gave me a good foundation, but I did spend some additional hours just experimenting to grasp the full potential of the software environment.