Training got me up to speed; might need some help next time too
My experience with the training and onboarding from WFHI was generally positive and helped me get familiar with running the remote workflows smoothly. The steps were explained clearly enough so that I understood what to do in sequence, and the telephonic support was accessible if I hit any snags. I appreciated the way the training laid out the software features, including the calling tools and dialer, and how to manage the database effectively. Although I was able to manage the entire onboarding process pretty well this time, I do think I might seek help again for certain updates or if anything complex pops up. The automatic updates didn’t cause any real issues, but it’s good to have support available just in case. Payment and invoicing processes were also easy to follow and did not require much effort. Overall, the outcome was that I am quite comfortable using the system now, though I wouldn’t rule out needing some guidance in the future when there’s a new feature or change.