Training got me started but onboarding had some bumps
When I began the training and onboarding sequence, I appreciated how the initial sessions clearly explained the basics of the software and helped me understand the main tools like the dialer and database integration. The step-by-step guidance for the first few lessons was helpful and did let me get going with fundamental tasks rather quickly. However, the transition from basic training to full onboarding was a bit messy. Setting up some of the more advanced features took much longer than expected due to unclear instructions, and I had to seek help through support calls. Despite that, the software itself ran smoothly during the onboarding, and automatic updates didn’t interfere with my progress. So while getting started was relatively straightforward, the later stages required more effort on my part and patience to figure things out. If it weren’t for the bumps in onboarding, I would say the overall experience was wholly positive, but because of that unevenness, the whole process felt mixed from my perspective.