Training good but timing options needed
The training sessions were generally productive, but they sometimes didn't align very well with the hours I actually work. I found some modules were scheduled too early in the day, making it difficult to attend without disruption. On the other hand, the training content was useful and the trainers explained the software’s calling tools and database features well. Automatic updates kept the software current without affecting my work. If the training hours could be more flexible, matching a wider range of schedules, it would make it better suited for users like me. As it stands, it's a mix of helpful content and inconvenient timing.