Training gave some confidence but not fully what I expected
I went into the training and onboarding expecting to feel ready to use all the tools comfortably during my daily work. The sessions were informative and covered the dialer and database features adequately, which was reassuring. However, I did feel like there was some repetition in the training, and a few sections moved slower than necessary, which made me lose a bit of focus. I appreciated that the automated updates were explained so I knew what would change over time, but I still expected to be more confident by the end. The billing and payment walkthroughs were clear, and signing up felt uncomplicated. While I am comfortable enough to start working with the software, I sense I’ll need to spend additional time exploring some tools on my own before I can use everything confidently. It met a lot of my expectations but left me wanting just a bit more polish in the onboarding experience.