Training gave me confidence, but some bits were confusing
I went through WFHI's training and onboarding pretty casually at first, thinking it would be straightforward, and honestly, some parts were. The training modules covered the basics of their calling tools and database features, so I felt okay by the end of it. But there were a few things where the jargon got a little heavy or the instructions didn't quite match up with the interface. For example, the labels on some buttons weren't super clear, which made me double-check to make sure I wasn’t making mistakes. I ended up circling back to those sections maybe a couple of times before feeling confident enough. Still, the ability to contact support by phone helped iron out some doubts as I started using the dialer and software. I would say if I were explaining it to a friend, I’d say the training is good enough to get you started but expect to spend some extra time figuring out a few details. It's a bit of a mixed bag, really, but I do feel fairly confident now that I can manage most tasks with what I've learned.