Training gained confidence but missed practical scenarios
I’ve done a few onboarding sessions now and I’m pretty weary of repeating the same feedback. The training material is detailed and covers most of what you need, which certainly helped me feel more confident handling the calling tools after the sessions. Onboarding felt smooth enough, but I must point out there was a lack of real-world examples that would have made the learning curve less steep. I was left wondering how some features in the software and database would work in different situations since the training focused on basics and tended to skip advanced use cases. Being able to try out the dialer with mock data was helpful, but it doesn’t quite fill that gap. At the end of it, confidence was building but I felt a deeper dive or an additional session addressing those nuances was missing. That’s my main reservation despite how thorough the basics were covered.