Training flowed well but I wished for a step on deeper database use
The onboarding and training process was laid out in a pretty sensible order from the basics through to more intricate features. It felt like I was building a solid foundation before moving on to the calling software and database setup. The training sessions covered all the essential steps clearly. However, I felt that something was missing in terms of deeper guidance on customizing the database feature for more complex workflows. We went over the basics thoroughly, but when I started using it more intensively, I had to figure out the nuances myself. The dialer training was comprehensive, and the support options during onboarding were helpful too. Overall, the sequence of steps made a lot of sense, and I never felt overwhelmed. I just would have liked an extra module focused on advanced database techniques to truly make the most out of the software’s capabilities.