Training flow: a mix of clarity and confusion
When I first started the onboarding training, I appreciated that the sequence began with setting up the basics before moving to the dialer and database, which made some sense. However, halfway through, I felt a bit unsure if the order of learning the calling tools matched my actual workflow needs. For example, the training introduced some features I wouldn't be using much, while important ones arrived later without enough time to practice. It also wasn't very clear when it was best to revisit certain steps or rely on the automatic updates for improvements in the software. The telephonic support during training was helpful, although sometimes I had to clarify what part of the training they were referring to. On the plus side, the sign-up and invoicing steps were straightforward and transparent, which gave me confidence to continue. Overall, the training did provide a solid foundation, but I think the order of modules could be more finely tuned to reduce moments of hesitation during the process.