Training fitted my hours well but onboarding could be quicker
The training and onboarding experience overall was pretty positive for me. I appreciated how the sessions were scheduled in a way that accommodated my actual working hours, so I didn’t have to sacrifice personal time. The dashboard tutorials and dialer walkthroughs were clear and paced well enough. One area where it fell a little short was the initial setup phase. It took some back and forth with the support team to get my database linked properly, and that process dragged longer than I expected. I think if onboarding had been quicker, I might have felt more confident earlier on. On the other hand, the automatic updates worked smoothly without disrupting my workflow, which was a definite plus. The telephonic support after the onboarding helped iron out the few wrinkles I had. So while the training itself fitted well with the hours I work, the onboarding experience could improve in efficiency. The payments and invoicing were clearly handled though, so that part was stress-free. All in all, it’s a solid platform that mostly fits my schedule, just could be made faster during initial setup.