Training felt useful but not without drawbacks
I recently tried the WFHI training and onboarding compared to some other platforms I used before. The training was definitely useful in setting up the basic processes around using the software and dialer. It wasn’t overly complicated, which helped me avoid feeling overwhelmed early on. However, I found that some of the examples and explanations lacked the depth I was hoping for, especially when it came to the database feature updates. Onboarding overall was smooth enough, but I did face some issues with how quickly changes to the software rolled out and how well that was communicated. Compared to what I’ve experienced elsewhere, it was a mixed bag: some parts were better, like the clear guidance on the calling tools, but others were missing that extra detail I rely on. Still, I feel that with continued use, I could get comfortable. So my verdict is that the training is decent and gets you started, but there’s definitely room for making it more comprehensive to meet all levels.