Training felt useful but day-to-day glitches too frequent
The initial training materials provided a decent foundation and walked me through the main features in a way that was mostly clear. I appreciated the structured approach since it helped me get started with the dialer and database integration. However, after the first few days of using the system, some challenges became apparent that impacted regular work. The interface sometimes lagged during calling sessions, and database syncing would occasionally glitch, causing delays in accessing updated information. On the other hand, telephonic support was fairly consistent, though not always instantly responsive, which made some of the troubleshooting easier. I found that while the training prepared me theoretically, practical issues showed up regularly and required ongoing adjustments. The one part that stood out positively was the call recording feature — it worked reliably and proved very helpful for review purposes. That aspect gave me some confidence, but overall, I felt the day-to-day use revealed more bugs than I expected from the onboarding.