Training felt thorough but might need help next time too
Going through the onboarding and training process, I felt it covered most of the important aspects of using the software, from setting up workflows to using the calling tools effectively. The step-by-step approach in the training modules helped me grasp the basics well, though there were moments when I wasn't completely sure if I was making the most out of the database feature. I am thinking that when I set things up in future projects, I might still want to get some assistance to navigate new updates or features. The trainers explained the processes clearly, but some parts felt a little rushed or too technical, so I needed to replay some videos or revisit support documents. On the bright side, the telephonic support was easy to reach and quite responsive when I had specific questions. Overall, the entire onboarding felt solid but left me slightly unsure if I would be entirely confident handling everything solo next time without some external help.