Training felt smoother on team communications but dialer setup was confusing
The training and onboarding process with WFHI really improved in terms of team communication features compared to what I used before. The step-by-step guides helped me understand how to set up workflows remotely, which was a big plus. However, I ran into some initial confusion when configuring the calling tools and dialer; the instructions for these weren't as clear as the rest. Despite that, once I figured it out, the system ran well without major hiccups throughout the week. I appreciated that trainings were updated regularly, reflecting new software versions, which kept everything relevant. Still, a little more clarity during the dialer setup would have saved me some wasted time. Overall, the onboarding was smoother than previous platforms but with just that one niggle.