Training felt slightly repetitive but waiting times varied
When I started training and onboarding with WFHI, I appreciated the detailed steps they provided, but felt that some of the content was repetitive, which made parts of the sessions longer than necessary. The initial walkthrough of the software’s features was clear, especially regarding the database and calling tools. However, the scheduled wait times between live sessions meant I had gaps where I couldn’t progress independently. Signing up and paying was straightforward, yet the subsequent updates to the software occasionally required re-training or refreshers, adding to the overall time commitment. I found the telephonic support helpful but often had to wait before I could connect to a representative. The dialer system worked well, but the onboarding didn’t highlight all its functionalities upfront, which led to some trial and error on my part. Overall, while I managed to get to a decent pace by the end of the first week, I felt the process could have been more streamlined with less repetition and clearer scheduling.