Training felt repetitive and waiting time was a surprise
My experience with the WFHI training and onboarding was somewhat mixed. While the training materials were generally informative and covered the essentials needed to use the software and dialer tools effectively, I was caught off guard by the amount of repetition involved during the sessions. It felt like certain concepts were covered several times, which made the process longer than I expected. Furthermore, waiting for the next training session or response from support during onboarding sometimes stretched the timeline unexpectedly. I appreciated that the database feature was explained well, and I could follow along easily once I got the hang of the flow. However, the repeated explanations slowed things down a bit, and I was hoping for a more streamlined approach. On the positive side, the sign-up and billing process was smooth and transparent without confusing steps. Support from the helpline was decent, although I had to wait a bit occasionally for responses. Overall, the training was adequate but not as efficient as I’d anticipated, which was a surprise.