Training felt quite manageable, just a few bumps
The onboarding and training process felt well-paced and user-friendly for the most part, which I appreciated since remote workflow tools can be overwhelming. The initial sessions walked me through the software basics and database setup clearly. However, I did find that certain features, like the dialer’s advanced settings, weren’t covered in full detail, so I ended up consulting the help resources on my own. Because of that, I think I might need additional assistance if I have to onboard more people or if there are future software updates that change the layout significantly. Telephonic support was reachable and polite, though wait times were sometimes longer than ideal. Overall, the training gave me a solid foundation, but I feel the process could be improved slightly with deeper explanations in some areas to reduce future dependencies on support. Still, I felt prepared enough to use the software effectively, and the onboarding experience was quite positive overall, even if a bit basic in places.