Training felt mostly positive but with room for improvement
My experience with the training and onboarding was largely positive when compared to other platforms I had tried before. Initially, the sign-up was smooth, and I appreciated that the steps followed a clear sequence that introduced key functionalities gradually. The video modules explained the software's main features, including the calling tools and database setup, and I liked how each segment built on the last. However, there were moments during the live support calls when responses took a bit longer than I expected, especially when troubleshooting the dialer, which was a bit frustrating. Still, the automatic updates helped fix minor bugs swiftly, which I found reassuring. The training on the database feature was detailed but could have benefited from more real-world examples relevant to my workflow. That said, overall, the onboarding flow felt organized and supportive enough to get me productive within a few days. I can see why many would prefer this approach, but I hope future sessions fine-tune some pacing aspects to help newcomers assimilate faster without feeling overwhelmed. The invoicing and payment process was seamless, which removed an extra layer of worry. Given all this, I'd rate my experience as quite good, but not quite flawless.