Training felt more like a confusing mess
When I signed up, I really expected to understand the onboarding process clearly, but honestly, it just felt like a confusing mess from the start. You promised a smooth flow and useful training, yet when I actually got to use the software, it was not intuitive at all. The training modules seemed to jump from one topic to another without proper explanation or practice sessions. I found myself stuck several times and having to guess what to do next. I thought if something was unclear, your telephonic support would offer quick help, but getting through was a next to impossible task with long wait times and no real guidance. Now, I'm also worried about needing help next time because if the first round was this difficult, handling updates or other functions on my own feels like a nightmare waiting to happen. Honestly, you need to step up the onboarding experience significantly. Right now, I feel like I'm alone trying to piece together a puzzle without the picture on the box. It didn’t help that the database feature, which seemed like a promising part of the workflow, turned out to be confusing to manage given the limited training. I expected automatic updates to improve things, but they often changed things around without enough notice or guidance. If you want people to rely on your software and training, you have to make the process clear and approachable. This experience frankly left me frustrated and discouraged.