Training felt more confusing than helpful
I had certain expectations when I began the training and onboarding process based on what was described. I had thought it would be straightforward and enable me to get started independently quite quickly. However, I found that some aspects were difficult to grasp without additional help. The step-by-step instructions lacked clarity in parts, and I struggled to align what was being presented with my actual workflow needs. The use of the calling tools and dialer, while somewhat functional, required a longer adjustment period than anticipated. On the positive side, I can say that the telephonic support did provide some assistance when I reached out, although I hope next time the initial training will be much clearer and more comprehensive so I do not need as much help again. Overall, it was disappointing compared to my expectations, but at least there was some guidance when I got stuck.