Training felt longer than needed, but not useless
When I started with WFHI’s training and onboarding, I found the repeated explanations and slow pacing difficult to stay engaged with. There was quite a bit of waiting involved between training modules, which added to the length of the process more than I expected. However, despite the slow pace, I did appreciate that they took their time explaining the software features and workflow thoroughly. It helped me build a solid foundation even though some of the repetition felt a bit tedious. I think the training could be improved by cutting down on redundant parts and speeding up certain segments. There was a 'click' moment eventually when I understood the dialer integration fully, but it took longer than I wanted. So, while the process did have useful elements, the delays and repeated info made it more frustrating than it needed to be.