Training felt like a maze with only a few signposts
I was quite hopeful about the onboarding and training but honestly the experience was frustrating. The explanations provided during the onboarding felt rushed and sometimes unclear, especially when it came to navigating the calling tools. I found myself needing to revisit training videos multiple times without getting immediate clarity. The software updates were seamless, at least, which was a bit of a relief amid the confusion. On the positive side, the telephonic support did help when I reached out, giving some guidance during the tricky moments. But overall, the lack of clear directions in initial steps made it harder to settle into the workflow comfortably. It wasn't all bad, but I definitely expected a smoother start to using the platform. I hope future training sessions focus more on clear, step-by-step demos and less jargon because right now, it feels like there’s a gap between what's shown and what I actually need to do.